Puget Sound's No. 1 Source for Heating Fuels, Equipment, Service, Repair and Research
24-hour Emergency Service: call 206.725.7555

Rossoe Energy Systems Inc. (R.E.S.I.) has the ability to track visitors to this site, where within the site they went and how long they were at this site. This information is used for internal audits only and any information gathered will be only for the use of R.E.S.I. and its employees. R.E.S.I. does not share or sell customer information with any third party.

This privacy statement covers the site Rossoe.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices displayed.

If users have questions or concerns regarding this statement, they should first contact customer service by EMAIL: info@rossoe.com, PHONE: (206)725-7555, MAIL: Rossoe, POBox 18259, Seattle, WA 98118-0259.

Information Collection and Use
Rossoe is the sole owner of the information collected on rossoe.com. The site collects information from our users at several different points on our Web site.

Order
We request information from the customer on our order form. A customer must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, the information is used to contact the customer.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. [Usage of a cookie is in no way linked to any personally identifiable information while on our site.] We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. We use Cookies to track and maintain user session, needed for shopping cart to function properly.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Sharing
We do not sell, trade, rent, or otherwise share your personal information with third parties.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Link
This Web site contains links to other sites (THIS MAY NOT BE APPLICABLE, OR IT MAY BE LATER). Please be aware that we, Rossoe, is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
When you submit personal information on this Web site, we will protect your information both online and offline. When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities.

Correcting/Updating/Deleting/Deactivating Personal Information
If a Customer’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. You can email Customer Support at info@rossoe.com, or, contact us by telephone or postal mail at the contact information listed below

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

(206)725-7555 Phone
(206)723-3349 Fax
Email
info@rossoe.com

Postal Address
Rossoe, POB 18259, Seattle, WA 98118-0259

Copyright:
This site is intended for personal, non-commercial use of existing and prospective customers of Rossoe Energy Systems Inc.(R.E.S.I.) to assist them in obtaining heating oil, heating equipment or repair service. You may print or copy any information or portion of this Web site for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derviative works from, or otherwise use in any other way for commercial or public purpose in whole or in part any information, products or services obtained from this Web site, except for purposes expressly provided herein. You may not use this Web site in any manner that could damage, disable, overburden or impair or interfer with any other party's use and enjoyment of this site. R.E.S.I. reserves the right, in its sole discretion, without any obligation and without any notice requirement, to change, improve or correct the information, materials and descriptions on this Web site.

This site may contain typographical errors or inaccuracies, R.E.S.I. does not undertake any obligation or responsibility to update or ammend any such information.